IT Priorities for the US P&C Market in 2024

February 6, 2024

Despite challenging macroeconomic conditions, the majority of insurers demonstrate resilience and a firm commitment to investing in technology. Indeed, increases in IT budgets continue to track premium growth consistently. While larger insurers prioritize technology to facilitate portfolio growth, midsize and smaller ones focus their efforts on operational cost reduction.

These insights stem from the latest edition of the Annual Survey conducted by consulting firm Celent, targeting CIOs of P&C insurance companies in the United States alongside other technology market executives. Recently disclosed results highlight that core systems remain a priority, with planned enhancements in major systems. In fact, 74% of all insurers are either replacing, planning to replace, or have recently replaced their policy administration system. Moreover, there is a growing interest in data analytics and the implementation of artificial intelligence (Generative AI and LLMs). Undoubtedly, economic uncertainty drives increased investment in digital initiatives. On average, 35% to 45% of IT resources are allocated to implementing new systems and digital transformation and innovation. Furthermore, there is significant activity in improving policy administration systems, aiming to solidify operational backbone of insurance companies and brokers. Within this context, the survey also reveals a balanced approach between legacy system modernization and the adoption of new technologies. As cybersecurity emerges as a critical concern, differences in investment approaches among insurers are evident. This disparity underscores a broader challenge within the industry, which is designing and implementing effective cyber defense mechanisms adaptable to the growing. digital threat landscape.

 

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