Charles Taylor has introduced significant enhancements to its InHub platform, an intermediate-layer tool with specialized capabilities for the insurance industry that provides advanced digital solutions, enabling insurers to modernize gradually and selectively, saving both time and money.

Through a new set of advanced features, InHub empowers insurers to strengthen their core systems and enhance performance in administrative and commercial areas through targeted modernization projects, all while building trust, optimizing costs, and streamlining the digitalization of their operations. The improvements focus on five key areas: security and performance, user experience, smart portal development, automation, and cloud flexibility.

With a new modular design, InHub simplifies portal development, allowing companies to innovate, scale, and enhance their digital solutions more easily and cost-effectively. Additionally, manual work has been reduced thanks to improved synchronization tools for dedicated environments, enabling clients to optimize their operations and boost efficiency with automated synchronization. Moreover, with intuitive navigation and increased visibility into transactions, users can now easily access key information, track changes, and resolve issues faster than ever before.

The platform can now also be used on any cloud system and even on on-premises infrastructures. A range of business solutions has been incorporated for use and application in the company’s operations, including an AI-powered chatbot for claims registration, new quoting and issuance experiences tailored to different business areas, and additional resources that facilitate the development of custom portals.

“Modernization is essential for all insurance companies today. As digitalization progresses, insurers must remain competitive and customer-focused, seamlessly bridging the gap between legacy systems and emerging technologies. Our platform, InHub, directly addresses this challenge. By complementing legacy technology and replacing it only when strictly necessary, we enhance the return on investment (ROI) for our clients,” explains Lautaro Mon, Managing Director of Insurance Modernization at Charles Taylor InsureTech.